Notes from nice people

Home Testimonials

The following are a few testimonials of clients from over the years. Thank you for your interest in USA Fitness Direct, Inc. and please feel free to contact us with any questions you may have.

November 15, 2012

“I purchased my stair stepper a little over a year ago from USA Fitness Direct and could not be happier! USA made sure the machine met my exact specifications and went above and beyond to make me a happy customer. Recently, my machine had a technical glitch and USA was eager to help fix the problem and once again made me a very happy, returning customer. They are very friendly, return phone calls promptly and just do everything in their power to put the customer first. If and when I decide to purchase more equipment I will look no further than USA Fitness!”

Katie H.
Canton, MI

June 15, 2012

“In the summer of 2011, I decided a small town in the mountains of California would support a fitness center. A Google search brought up USA Fitness Direct and I decided to give them a call. I was immediately contacted by a representative, and over the next two months answered every question from taxes to treadmills. He was an amazing resource for a new business owner, and close to a year later, continues to answer any question I throw at him. Before my equipment purchase, the representative met with me in Southern California, taking me on a tour of the various manufacturers that would be supplying my gym. When I asked how to go 24 hour, they found the system I am currently using. Their diligence and expertise is a good reason I am profitable today.”

Scott Z.
Northern, CA

July 12, 2011

“We wanted to update our fitness center at work. We talked to a trainer and he advised what type of equipment we should purchase. I called USA Fitness, spoke to a very knowledgeable and helpful rep. He helped me buy the type of equipment that would fit in my budget and meet the request of the trainer. All the equipment arrived in perfect condition and is very nice quality. We had a few questions about the assembly and again, the rep was extremely knowledgeable and helpful. I would recommend USA Fitness to anyone.”

Donna L.

April 6, 2011

“I recently finalized an order with USA Fitness Direct and couldn’t be happier with the final outcome. Everyone in the company worked professionally and always sought out to assist me in choosing the correct equipment while never making assumptions or attempting to up-sell different products. USA Fitness Direct worked directly with me from the design and conception of the gym, order fulfillment, and delivery process. The functionality, appearance, and price of my equipment (both cardio and strength) is superior. USA Fitness Direct was able to coordinate exact matches to my existing color scheme to match the upholstery and powder coating colors which gives my gym continuity and the appearance of a national franchise. I was able to save money by using USA Fitness Direct to also coordinate my gym flooring – which turned out flawless. Overall, I couldn’t recommend USA Fitness Direct enough. I will definitely be making additional purchases in the near future.”

Eric F.
Central, CA

April 5, 2011

“Recently I ordered several pieces of equipment from USA Fitness Direct. Unfortunately, I didn’t find them until after I had already ordered other pieces from Global Fitness. I must say, USA Fitness was Heads and Shoulders above their competitor in customer service. No, I take that back, Global can not be considered a competitor, that is how FAR superior the service was with USA Fitness. I truly and sincerely wish that I had found USA Fitness first. They are prompt, professional and deliver as promised. Without reservation, I highly recommend USA Fitness Direct.”

Michael O.
New Orleans, LA

April 16, 2009

“I have really enjoyed doing business with USA Fitness Direct. The rep that I work with has bent over backward to make sure that deliveries are on time according to when we needed them. He has also taken care of any problem we have encountered, even when it was beyond the scope of work. USA Fitness Direct has become our first stop for equipment, supplies and all around resource for our fitness center. Wouldn’t use anyone else!”

Rachel A.
Northern, CA

April 16, 2009

“Our firm provides equipment and supplies to commercial hotels and we had an opportunity to utilize USA Fitness Direct to purchase exercise equipment for a new hotel project that we recently completed. Our experience with this firm was outstanding. They are very customer service oriented and professional in every sense of the word. It was a pleasure to work with (them) and we are currently working on another bid together.”

Scott M.
Houston, TX

November 27, 2007

“I was pleasantly surprised with the excellent customer service I received from USA Fitness Direct after I had given up on a competitor company who only pretended to have a remanufactured/refurbished Stairmaster 4600PT available during my four week wait. Once I called USA Fitness Direct, it was only a one week wait, and that was due to the four-day Thanksgiving holiday. I dealt directly with Don Nel at USA Fitness Direct and found him to be extremely honest and pleasant to work with. He gave me a delivery date, and the Stairmaster was carefully unwrapped and placed inside my home by their delivery company. The Stairmaster looks brand new and works exactly like the one I used at the gym due to their great refurbishing process. I also found that their warranty period was twice as long as the first company that I was dealing with. I feel very fortunate to have found this company and would highly recommend them.”


October 24, 2007

“I spent weeks searching different sites trying to find the stair stepper I wanted. I didn’t understand the difference … especially in prices. I finally decided to call one vendor, USA Fitness Direct. (Lucky me.) I got a salesperson that asked me all the right questions. He obviously wanted me to get the stepper I wanted and knows the equipment very well. He even had me call the gym where I used a stepper that I liked to see what brand it was. He asked if when I stopped stepping, did the steps go all the way down. I said yes and he knew exactly the kind I wanted. All this and I was just ordering one piece of equipment! I got it – delivery guy was great – and I’m stepping away. I even got a follow up call to be sure I was happy. Could not be happier!!”


October 18, 2007

“Great company. I have had nothing but great service and a great product from USA Fitness Direct. In particular, Don Nel, who has been servicing my account since the beginning, has been fantastic to work with. In this day and age, when calls are often routed, numbered and automated, it is great to work with a company that actually ANSWERS the phone, personally, knows who you are, and follows up to make sure you are completely happy with the product. I purchased an upright bike and couldn’t be more pleased. The condition is outstanding and the company stands behind their product. If anything should be needed at all, they will take care of it, no questions asked. Even as a small client (as many of their customers are companies), I feel that I have been treated just as important as the big guys. Thanks for the great service and equipment,Don, I will recommend you to everyone I know.”

Amy Dunkelman
Evergreen, CO

October 15, 2007

“Before making this large of a purchase over the phone, I requested a couple references. The reference I contacted had purchased the same stepper I was looking at and had nothing but good things to say about USA Fitness. So I purchased the stepper, and my contact has been very friendly, helpful and responsive throughout. When the stepper arrived, the power cord had gotten separated from the shipment somehow, and without hesitation (they) ordered a new one and had it shipped directly to my house. And as far as the stepper itself, they did an excellent job refurbishing the equipment, making it look and perform like new. I’m very pleased with my purchase and with the whole experience.”

Lee Joslyn

October 6, 2005

“We really liked using the Life Fitness Rear Drive Elliptical Crosstrainer at our local wellness center and decided to purchase a unit for home use. We promptly received our remanufactured/refurbished CT9500HR from USA Fitness Direct and could not distinguish it from a new model. The entire staff is simply a pleasure to deal with along with being extremely knowledgeable about their products. Thanks again for a wonderful purchasing experience…”

D & J Warthan
Newport News, VA

September 28, 2005

“I received my stepper and love it!”

“I can honestly say that I was skeptical about purchasing a big item such as a stepper over the internet, but the level of customer service was very personal and alleviated my concerns. The stepper (remanufactured/refurbished Stairmaster 4000PT) arrived in excellent condition and if you want a “butt” workout this is the machine to own.”

D. Bonet
Plantsville, CT

October 20, 2004

“The quality, fit and finish, and mechanical operation of every one of the machines surpassed my expectations. Everything is certainly of commercial quality (remanufactured/refurbished strength equipment)…I am tremendously pleased.”

J. Branton
Atlanta (Douglasville), GA

March 14, 2004

“It has been a great experience working with USA Fitness Direct. They add incredible value in their quality of service through their need assessment, knowledge of merchandise (various strength and cardio equipment) and individualized attention. USA Fitness Direct sets an example of excellence!”

Corey Lilley, Owner
Health Time
North Reading, MA

February 5, 2004

“Thank you again for all your great service.”

“I was very impressed with your service and attention in helping me with my purchase.  Even though I wasn’t a major buyer you made me feel like an important client”

Thank you again,
S. Twede
Covington, WA

January 12, 2004

“Just a little note to say thank you,”

“We love our Life Fitness commercial treadmill (remanufactured/refurbished Lifestride 9100) ! To be honest, we were very skeptical about ordering a remanufactured treadmill or any other piece of equipment for that matter. You have definitely proven to us that there is no sacrifice in purchasing remanufactured equipment. You have passed the test. We are in the process of building a home gym with other cardio and strength pieces as well. Rest assure, we will definitely be purchasing this equipment from you in the near future. Thank you so much, it has been and will be a pleasure doing business with you!”

Warmest Regards,
L. & B. Brister
Las Vegas, NV

November 26, 2003

“Dear USA Fitness Direct,”

“Thank you for your incredible service and professionalism.  We decided to buy our spin bike from USA Fitness Direct after shopping around online because you were the most reasonably priced.  Little did we know that your customer service would be the most outstanding we’ve worked with in a long time.  We are very impressed with the quality of your products, your personal service and your prompt delivery.  Thank you!”

M. & A. Hall
Hayden, CO

October 10, 2003

“Dear USA Fitness Direct,”

“I wanted to thank you for your services and prompt delivery of my product. The updates on my delivery and status of my order’s, were very reassuring to me that you were not catering to customers based on their orders. I never had to call to see if my order had gone through, when it was being shipped, or when the delivery was being made. My elliptical (remanufactured/refurbished Star Trac Elliptical Edge) came within a week of the ordering date, and I must say that the service was everything you promised. Thanks again for a no hassle way to shop.”

E. Koo
Ladera Ranch, CA

USA Fitness Direct - Commercial Fitness Equipment